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Billing Guideline

  • Updated

Objective

Understand how CLO-SET Group Pricing works, as well as invoices and billing.

  1. Payment per Group
  2. Automatic Renewal
  3. Who is included in the bill?
  4. Adding/Removing Users
  5. What is Credit?
  6. Refund
  7. Example: Your Billing History Explained

 

Details

1. Payment per Group

  • CLO-SET Pricing plan operates on a Group level. Subscribing to the Standard or Premium plan will be applied to all members within your Group.

 

2. Automatic Renewal

  • Your subscription will be renewed every month. The monthly payment amount for your subscription may vary based on the number of users within your Group.
  • *All renewals are made on the same day your subscription started. As an exception, if you subscribed on the 31st, renewal will be done on the last day of every month (ex. on the months with 30 days only, your renewal will be on the 30th).

 

3. Who is included in the bill?

  • All users who were invited to or shared into the Group are included in the billing. This includes any user with permission to the Group, including Group Admin, Company Admin, Company Collaborator, Brand Admin, Brand Collaborator, Editor, and Viewer. Users with Group Operator permission only are not counted.

Find out more on Permissions HERE. To view or manage your Group's permissions, please visit Permission Management tab.

 

4. Adding/Removing users during your subscription

You may need to add additional team members to your Group after your subscription has begun.

  • Adding User: Charged on the next billing cycle. Amount calculated on a daily basis. Each additional user will be charged for the # of days they were in the Group (ex. for Premium Plan: $40➗ # of days in month).
    • The amount will be recorded as Credit on your Group. Please see below for an example.
  • Removing User: If you delete a user during your billing cycle, the amount of unused days will be refunded in a form of Credit on your account (ex. for Premium Plan: $40 ➗ # of days in month). This additional Credit will automatically be used on your next payment. However, these addition credit cannot be transferred into cash refunds. Please see below for an example.

* Added users are billed from the day they have been added. Removed users are refunded including the day they have been removed.

* All 'days' are counted based on the UTC timezone.

 

5. What is Credit?

  • Any changes on number of users within your Group will be reflected on your Group's Credit. All Credit Balance will be processed in your next payment. See below for examples.

 

6. Refund

  • CLO-SET does not provide refunds for the subscription once it is initiated. Addition credits will be forfeited without cash refunds when downgrading to the Free plan.
  • Your credit balance will be retained when switching between Premium and Standard plans.

 

7. Example: Your Billing History Explained

  1. Subscription Created: Billed for 5 users on the Premium Plan.
  2. Payment Complete: Payment complete, subscription started for 5 users.
  3. Added 1 User to the Group: The additional user will be billed as a prorated credit based on the number of days remaining until the renewal date. The accrued credit will be charged on the Group's next renewal date.
    • In this example, total credit billed is $33.10

      • (Price per user / Total days in billing period) * Remaining days until renewal

      • ($40 / 29) * 24 = $33.10
    • This amount is billed on your next renewal date.
  4. Removed 1 User from the Group: The unused days for this member will be refunded as a credit and automatically applied to your next payment.
    • In this example, total credit refunded is $33.33
      • (Price per user / Total days in billing period) * Remaining days until renewal
      • ($40 / 30) * 25 = $33.33
    • This amount will automatically apply to your next payment. However, canceling your subscription (switching to the Free Plan) will forfeit this credit.

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