Objective

Understand plan limits and how the usage fields are calculated in CLO-SET.

1. User
2. Company & Workroom
3. File Upload
4. Rendering
5. Embed View
6. CLO-SET API
7. Usage History
8. Plan Limit Error & Upgrade

Details

Based on your Group's usage, you may need to upgrade your plan or pay additional charges. Visit CLO-SET Pricing page to find the full list of plan types and feature availability.

1) User

• Free Plan: invite/share with up to 3 users 
• Standard/Premium Plan: invite/share unlimited number of users. Charges apply per the number of users in the Group.
• Users with Admin, Collaborator, Editor, or Viewer permission to any Space within the Group will be counted towards billing. Group Operators are not included.
• Review the full list of users in the Group on Console - Settings - Permission Management.
• If CLO employees are invited to your Group for support, they are excluded from the user count.

2) Company & Workroom

• Free Plan: create up to 1 Company and 1 Workroom
• Standard Plan: create up to 1 Company and 10 Workrooms
• Premium Plan: unlimited Space creation
• All Companies and Workrooms within the Group are counted, even if there is no Content uploaded within the Space.
• On CLO-SET dashboard, click 'Workspace' button from the left pane. Click 'All Companies' or 'All Workrooms' to view the full list, and make changes if needed.

3) File Upload

• Free Plan: up to 10 files uploads per month. Renewed on the 1st of each month.
• Standard/Premium Plan: unlimited file uploads and storage.
• All file uploads, including version uploads and deleted files, are counted.
• 'Sample.zprj' file created as a default is excluded from the count.
• Visit Console - Billing - Usage History to review the file upload usage for each measurement period.

4) Rendering

• Rendering usage is based on the Render output file size. For Rendering details, visit 'Workspace - Rendering' or 'Console - Billing - Usage History'
• Free Plan
  • up to 300MB per month. Limit resets on the 1st of each month. You must upgrade your plan to use more Rendering.
• Premium & Standard Plan
  • up to 3 GB (Premium) or 1 GB (Standard) per user in the Group each month. Limit resets on the subscription renewal date.
  • Additional charges apply for usage exceeding the limit. $10 per 1 GB will be billed on the group’s next payment.
  • When you add a user to the group during your subscription, we’ll adjust the usage based on the remaining days and provide a proportional amount.

5) Embed Viewer

• The Embed Viewer count is based on the number of times end users open the Embed Viewer created from the content within your group. This includes all direct visits via the URL/QR code and access through the 3D Viewer URL embedded in your Visual Board.
• Visit 'Console - Billing - Usage History' to view the current status.
• Add-on purchase option is not available for Embed Viewer usage. Please upgrade or add users to the Group to allow more view counts.
• Free Plan
  • up to 30 views per month. Limit resets on the 1st of each month. You must upgrade for additional usage.
• Standard Plan
  • up to 100 views per user in the Group each month. Limit resets on the subscription renewal date. You must upgrade for additional usage.
• Premium Plan
  • up to 300 views per user in the Group each month.

6) CLO-SET API

• CLO-SET API is available under the Premium plan or Enterprise plan only.
• All API calls made for your Group will be counted, except the oAuth option.
• Premium Plan
  • up to 300 API Calls per user in the Group each month. Limit resets on the subscription renewal date.
  • Additional charges apply for usage exceeding the limit. $5 per 300 calls will be billed on the group’s next payment.

7) Usage History

To review your Group's feature usage, please visit Console - Billing - Usage History. 

8) Plan Limit Error & Upgrade